Due to the nature of our products, we do not accept returns, exchanges, cancellations, or offer refunds. Please make sure your order is correct before submitting. In the event of a defective print, please contact us within 3 days of receipt to discuss options. If a problem with a transfer is determined to be defective, we will discuss a resolution of a replacement of the defective transfer(s). The resolution decision will be at the discretion of our company. We will only reconcile the issue of the screen print, not any 3rd party items the screen print may have been pressed on, such as a tshirt. We will not refund or replace due to user error. If package/screens are lost or damaged during shipping transit, file a claim with Route. If route was not purchased, we will not refund or replace screens with issues related to shipping. Please email info@perfectimagetransfers.com with any questions or concerns.
